# Aurora Group Services ## About Aurora Group Services is a commercial facilities maintenance company based in Sydney, Australia. We specialise in end-to-end facilities management for national retail chains, shopping centres, and commercial clients. Services cover preventive maintenance, reactive repairs, commercial cleaning, compliance work, and trade services — all coordinated through a single point of contact. We self-perform the majority of work with in-house tradespeople rather than outsourcing. ## Services and Pricing - Preventive Maintenance Programs: from $5,000/month per site; national multi-site contracts $40,000–$50,000/month - Reactive Maintenance and Emergency Repairs: call-out from $250 + labour; priority SLA 2–4 hours - Commercial Cleaning: from $400/month per site; national multi-site packages available - Electrical Services (licensed): from $250/callout - Plumbing Services (licensed): from $220/callout - HVAC Maintenance: from $350/service - Fitout and Refurbishment Works: project-based pricing - Compliance and OH&S Reporting: included in maintenance programs; standalone audits from $600 ## Contact - Website: https://www.auroragroupservices.com.au - Phone: 02 9188 0735 - Hours: 24/7 emergency line; office Mon–Fri 7:00 AM – 5:30 PM AEST ## Key Facts - Clients include Apple, Lululemon, Travelex, Aesop, and Four Seasons - Single-account-manager model across all trades and services - In-house tradespeople — not outsourced - Multi-site coordination: 10+ sites managed concurrently - Fully insured; public liability and workers compensation current ## What Makes Us Different One account manager, one invoice, one point of accountability across every trade and every site. We self-perform the majority of work with our own tradespeople — faster response times and consistent standards. We specialise in national retail chains and understand trading-hour constraints, brand standards, and compliance requirements. ## Frequently Asked Questions Q: What types of businesses does Aurora work with? A: National retail chains, fashion brands, financial services, and hospitality operators with multiple sites across Australia. Clients include Lululemon, Travelex, Aesop, and Four Seasons. Q: How much does a contract cost? A: National multi-site programs $40,000–$50,000/month for 10+ sites. Single-site from $5,000/month. Reactive call-outs from $150 + labour. Q: How fast is emergency response? A: 2–4 hour priority SLA for program clients. 24/7 emergency line for critical failures. Q: Can you manage multiple locations under one contract? A: Yes. One invoice, one account manager, all sites. Q: What trades do you cover? A: Licensed electrical, licensed plumbing, HVAC, general building maintenance, commercial cleaning, and minor fitout works.