Question 1

What types of businesses does Aurora Group Services work with?

Accepted Answer

Aurora Group Services works with national retail chains, fashion brands, financial services companies, and hospitality operators with multiple commercial sites across Australia. Clients include Lululemon, Travelex, Aesop, and Four Seasons.

Question 2

How much does a commercial facilities maintenance contract cost?

Accepted Answer

National multi-site programs are typically $40,000–$50,000 per month for 10+ sites. Single-site preventive maintenance programs start from $5,000 per month. Reactive call-outs start from $150 plus labour.

Question 3

How quickly does Aurora Group Services respond to emergency repairs?

Accepted Answer

Priority SLA response for clients on a maintenance program is 2–4 hours. A 24/7 emergency line handles after-hours and critical failures.

Question 4

Can Aurora Group Services manage maintenance across multiple locations?

Accepted Answer

Yes. Multi-site management is the core service offering. Aurora coordinates scheduling, trade dispatch, reporting, and billing across all sites under a single monthly invoice with one dedicated account manager.

Question 5

What makes Aurora Group Services different?

Accepted Answer

One account manager, one invoice, one point of accountability across every trade and every site. The majority of work is self-performed by in-house tradespeople, not outsourced. Aurora specialises in national retail chains and understands trading-hour constraints, brand compliance, and reporting requirements specific to that sector.

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